When you requested to transfer the management of your domain to us you probably provided the transfer code (also called the EPP Code). If you did not or there was an issue with that code, please submit a ticket in the Client Center and provide that code. Note: the EPP code characters are case sensitive. The code comes from the company where you registered your domain and is used by us as a "password" to allow the transfer to us.
Please loggin in to the website where you purchased the domain, please make sure the following things are true:
- The domain name is set to UNLOCKED.
- You have access to the administrative contact email for the domain.
- There are less than 15 days until the domain name expirers.
- The domain name was registered for the first time more than 60 days ago.
The first response indicating that the transfer is progressing will probably be an email sent to you from the company that previously managed your domain name. It is important that you watch for this email and ensure it is not lost in a spam folder because it will often expire within a few days. You will need to follow the instructions in the email to make sure you are indicating that you want to authorize the transfer. For example, you may need to click on a special link or reply to the email to authorize or speed the process. In some cases, a second verification email may be sent to you as well. Again, it is important to follow the instructions to authorize the transfer. Once the transfer is authorized, it will be completed within 5-7 days according to rules from ICANN. ICANN is Internet Corporation for Assigned Names and Numbers, and they are responsible for domain registration regulation.
Once the transfer is complete, you will recieve notice from our Client Center via email and your registration will be extended one year. If you are curious to know the details of your domain you can go to a website such as www.dnsstuff.com and enter your domain into the "WHOIS Lookup" form. The output of a whois lookup for your domain shouls include a field that indicates the name of your registration service, which is the compant that manages your domain.
Please submit a ticket in the Client Center if you encounter problems as the transfer process progresses.